Customer Service Rep(02518) - 2480 Michigan Road

Domino's Franchise • Madison, IN

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About The Position

DTID dba Domino's Pizza is hiring a customer service representative to support customers and help ensure their satisfaction. The role involves responding to customer inquiries, resolving complaints, answering product questions, processing orders and requests, and maintaining records of customer interactions. It also includes coordinating with colleagues, providing feedback on customer service processes, and managing a team of junior customer service representatives.

Domino's describes flexible schedules that may work around school or other commitments and says the role can be a main job or supplemental work. Team members may have opportunities to advance from customer service into management and other roles.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to customer inquiries and communicate through various channels.
• Acknowledge and resolve customer complaints.
• Learn the products well enough to answer customer questions.
• Process orders, forms, applications, and requests.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with colleagues as necessary.
• Provide feedback on the efficiency of the customer service process.
• Manage a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed