Customer Service Rep

Building Material Distributors, Inc.•Eureka, CA

12d•Onsite

About The Position

This role involves providing excellent customer service through various communication channels, managing orders, maintaining customer relationships, and supporting administrative tasks. The representative will be responsible for handling customer inquiries, processing orders, resolving discrepancies, and staying updated on product information. Additionally, the role requires active participation in training sessions and assisting with operational and administrative duties.

Requirements

Proven experience in office management or administrative support roles with strong organizational skills
Excellent computer skills including proficiency in Microsoft Office (Word, Excel), Google Workspace, and data entry software; Must be proficient in Microsoft Windows OS, required to use company databases and spreadsheet applications
Strong communication skills
Exceptional time management skills with the ability to prioritize tasks effectively
Demonstrated customer service expertise with a professional phone etiquette approach
Ability to perform clerical tasks such as proofreading, filing, and calendar management efficiently
Have great mathematical skills such as adding, subtracting, multiplying and fractions.

Nice To Haves

Ability to be bilingual is highly desirable

Responsibilities

Use friendly and professional conduct in receiving all calls
Stay logged into the phone system 90% of the workday and answers every call before the third ring
Devote adequate attention to key account holders
Key in telephoned, emailed and faxed orders into company database
Follow up with open orders as needed
Maintain working relationship with outside sales representatives, communicating prices and other requested information as needed
Resolve purchasing and delivery discrepancies and recommends appropriate action to correct errors
Create quotes in AS400 and distribute them to customers and / or OSR
Work shipped less than ordered and pre-invoice audit report
Try to move slow moving inventory specials (SDO)
Audit handler order status, (make sure there are no status 10 or 00’s at day’s end)
Create inventory hold tags
Write requests for credit/debit memos for review by location Branch / DC Manager
Stay continuously updated on product information
Make scripted outbound calls to customers regarding product information and updates
Submit IT work orders using Community Manager for any computer problems
Expected to attend frequent product-training meetings before and after regular work hours as needed.
Perform other duties as requested by the Branch Manager / DC Manager
Assist in operational administrative tasks: processing will call paperwork and occasional inventory checks.
Cross departmental and cross-location support for coordinating internal transfers of materials to fill customer orders
Entry level purchasing support for special order needs for customer orders.