Customer Service Rep (04087) - 620 N Main St.

Domino's Franchise•Doylestown, PA

About The Position

Domino’s Pizza is seeking customer service representatives with strong people skills to support store operations. Team members may work part-time or full-time and may have opportunities to advance from customer service to management and other roles. On-the-job orientation and training are provided. The position involves serving customers, processing orders, preparing products, stocking ingredients, taking inventory, completing paperwork, and cleaning equipment and the facility. Team members operate store equipment and may work in a range of temperatures and conditions, including exposure to food odors, cornmeal dust, hot surfaces, sharp edges, and moving mechanical parts. The role requires standing for most tasks and regularly using hands and arms, with occasional lifting, carrying, pushing, climbing, bending, crouching, and reaching.

Requirements

  • Be at least 16 years of age.
  • Comprehend and give correct written instructions.
  • Communicate verbally with customers and co-workers to process orders over the phone and in person.
  • Add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
  • Make correct monetary change.
  • Have verbal, writing, and telephone skills to take and process orders.
  • Coordinate eyes and hands/fingers to make precise movements rapidly and accurately.
  • Enter orders using a computer keyboard or touch screen.
  • Be able to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Meet the physical demands of standing for most tasks; walking short distances; lifting cases weighing up to 50 pounds; carrying supplies; pushing or pulling trays on dollies; occasional stair or ladder use; bending, crouching, reaching, and continuous hand use.
  • Differentiate between hot and cold surfaces and have the vision and depth perception needed for store tasks.

Responsibilities

  • Operate store equipment.
  • Stock ingredients from the delivery area to storage, the work area, and the walk-in cooler.
  • Prepare products.
  • Receive and process telephone orders, and communicate with customers in person.
  • Take inventory and complete associated paperwork.
  • Clean equipment and the facility approximately daily.
  • Unload ingredient and supply deliveries using a hand truck and place cases on shelves.
  • Perform other store tasks such as removing trash, stocking, cleaning, and changing prices on signs.
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