Customer Service Rep

CTB, Inc. • Milford, IN

12d • Onsite

About The Position

As a Customer Service Representative, you will provide internal/external customer support, process dealer orders, and ensure a complete and accurate billing process.

Requirements

• Associate’s Degree in a related field; or equivalent education and experience.
• 3+ years of customer service experience within a Manufacturing environment required.
• Supportive and customer-oriented; familiar with multi-level bills of materials and the logistics process; extremely detail-oriented, ability to set priorities and get things done; accurate with large amounts of data/work; solid ability to problem solve and work with others to ensure orders are accurate and processed on time.
• Solid technical aptitude to work through client issues; Intermediate PC/Data Entry Skills.
• Excellent verbal and written communication skills.

Nice To Haves

• Experience with Lotus Notes and CRM experience preferred, but not required.
• being bilingual would be a plus.

Responsibilities

• Processes orders from the e-commerce system and from the dealers, with an understanding of how the process/systems operates to ensure orders are processed on time and accurate.
• Answers incoming calls regarding order status, provides light technical support, and forward technical calls (where appropriate), to ensure exceptional customer support for internal/external customers.
• Processes invoicing ensuring the order is accurate and pricing is correct.
• Cross-trains with the team to be a backup for other specialty positions.
• Processes reports, reviews data, and provides suggestions to help improve the department’s processes and key performance indicators.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees