Customer Service Rep (03457) - 1533 central Ave

Domino's Franchise•Colonie, NY

About The Position

Domino’s Pizza is seeking a customer service representative with strong people skills to receive and process orders and support store operations. The role may be part-time or full-time and offers opportunities for advancement into management and other roles. On-the-job orientation and training are provided. Store team members operate equipment, stock ingredients and supplies, prepare products, take inventory, complete paperwork, and clean equipment and the facility. Customer service representatives communicate with customers and coworkers by telephone and in person, enter orders using a computer keyboard or touch screen, and handle monetary transactions accurately. The job involves working in varying store temperatures and conditions, including exposure to food odors, cornmeal dust, hot surfaces, sharp edges, and moving mechanical parts. Work is primarily performed standing, with frequent walking, reaching, bending, and hand use. Team members may lift deliveries weighing up to 50 pounds and perform other physical tasks such as carrying, pushing, pulling, crouching, and occasionally climbing stairs or a ladder.

Requirements

Ability to understand and give correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders by telephone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills for taking and processing orders.
Eye-hand coordination and ability to make precise movements quickly and accurately.
Ability to use a computer keyboard or touch screen to enter orders.
Ability to perform repetitive tasks, work independently and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to perform the physical tasks described, including standing, walking, lifting, carrying, pushing, pulling, bending, reaching, and occasional climbing.
Ability to lift deliveries weighing up to 50 pounds.

Responsibilities

Operate store equipment.
Stock ingredients and supplies from delivery areas to storage, work areas, and the walk-in cooler.
Prepare products.
Receive and process telephone orders and communicate with customers in person.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily.
Enter orders using a computer keyboard or touch screen.
Handle monetary transactions and make correct change.
Unload deliveries using a hand truck and stock products on shelves.
Perform other store tasks, including removing trash and occasional maintenance-related tasks.