Customer Service Rep

BIAGI BROS INC•Machin Township, ON

13d•$18 - $20•Hybrid

About The Position

The Customer Service Representative (CSR) role is responsible for addressing customer inquiries, resolving service issues, managing shipments, invoicing, and supporting the production and administrative teams. This position requires strong organizational skills, attention to detail, and the ability to work effectively in a fast-paced environment. The role involves direct customer interaction, data management, and cross-functional collaboration.

Requirements

HS diploma or equivalent work experience
2 - 3 yrs experience in customer service, warehouse industry preferred
Basic knowledge of accounting
Must be able to tactfully handle confidential material and information
Must be able to communicate fluently in English
Effective professional written and verbal communication skills
Proficiency on computer, using MS Office (Excel, Work, and Outlook) required
Knowledge of office procedures such as maintaining files, organization and attention to detail
Active driver’s license
Experience and knowledge in processing shipments through customs
Experience with multitasking, setting priorities, and meeting deadlines in a fast pace environment
Must be well organized, detailed oriented, and able to work both independently and as a team member
Display superior customer service and quality focus
Good documentation skills
Ability to resolve problems and conflict
Professional phone skills
Good listening skills
Ability to analyze information

Responsibilities

Immediately address and resolve customer inventory inquiries or day-to-day issues.
Run a Schedule to ship report to ensure all bill of ladings from the previous day are received and invoiced in AX.
Scan bill of ladings from the previous day to customers and notify them of any missed or rescheduled appointments.
Keep and maintain adjustment logs, export logs and customer files.
Resolve service problems by clarifying the customer’s issues; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; follow up to ensure resolution.
Arrange appointments for incoming deliveries.
Produce reports for customers as requested and report any inconsistencies and /or damage product immediately and assist customer with resolution.
Invoicing Customers as contracted (monthly and on an “as needed” basis).
Communicate projects and work orders to Production Manager.
Maintain deadlines for projects and keep track of the process with Production team.
Complete monthly billing.
Ensure all materials are obtained to complete projects on time.
Answer phone by second ring and return messages immediately (within 2 hours).
Fax or email bill of ladings to contacts for all shipments.
Order supplies.
Keep track of supplies and need for ordering.
Process Federal Express and UPS Shipments.
Respond to emails in a timely manner.
As part of a team, cross-trains to provide support for other CSRs and administrative staff as needed or requested by Supervisor.
Punctuality and regular attendance is mandatory.
Other duties and assignments as requested by management.