Customer Service Rep(08682) - 6622 Irvine Center Drive

Domino's Franchise•Irvine, CA

1d•Onsite

About The Position

This role involves a variety of tasks including operating equipment, stocking ingredients, preparing products, processing telephone orders, taking inventory, and maintaining cleanliness. The position requires good communication skills, the ability to perform basic math, and strong motor coordination for order processing. The work environment can involve varying temperatures, exposure to fumes and dust, and working in confined spaces. Essential functions include standing for extended periods, walking, lifting, carrying, driving for deliveries, pushing, climbing stairs, stooping, bending, crouching, and reaching. Hand tasks are continuous and require eye-hand coordination, including forceful use of forearms and wrists for tasks like shaping dough and assembling boxes. Team members will use tools and equipment such as pencils, pens, computers, telephones, calculators, TDD equipment, pizza cutters, and pizza peels.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
Must be able to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
Ability to enter orders using a computer keyboard or touch screen.
Talking and hearing on the telephone.
Near and mid-range vision for most in-store tasks.
Depth perception.
Ability to differentiate between hot and cold surfaces.
The ability to direct activities, perform repetitive tasks, work along and with others, work under stress, meet strict quality standards, deal with people, analyze and compile data, make judgments and decisions.
Most tasks are performed from a standing position.
Walking is generally in short distances for short durations.
Paperwork is normally completed in an office at a desk or table.
Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3’ x 1.5’. Cases are usually lifted from floor and stacking onto shelves up to 72” high.
Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
Occasionally, pizza sauce weighing 30 pounds is carried form the storage room to the front of the store.
Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
During delivery, carry pizzas, sides, and beverages while performing “walking” and “climbing” duties.
Team members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.