Customer Svc Rep

our team • Mississauga, ON

55d

About The Position

A business unit of SPX Technologies, Sigma-Omega Corporation is a Toronto-based manufacturer of highly engineered hydronic heating and cooling equipment. With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world. SPX Sigma-Omega Corp.. is a mid-size manufacturer of commercial and industrial HVAC equipment with a wide variety of hydronic heating and cooling products including wall fin, convectors, unit heaters, force flows, commercial self-contained units, radiant panels and much more. We are looking for a highly energetic, self-motivated, enthusiastic, and hardworking individual with experience in the HVAC Industry, who can thrive in an environment with high business demand.

Requirements

• Minimum 5 years of working experience in the HVAC industry with good understanding of heat transfer. Experience with Hydronic heating and related products an asset
• General Microsoft Office skills (Outlook, Teams, Excel, Word, and PowerPoint) as well as working knowledge of data base applications
• Effective and high quality Customer Service/Relationship management skills via walk-ins, phone, and email
• Positive, professional attitude with effective listening skills. Ability to handle difficult customers with ability to diffuse negative situations.
• Effective verbal and written skills – must be able to explain fairly technical information clearly and effectively and timely communicate with customers and accurately process orders
• Effective organizational skills and time management skills including ability to prioritize and multi-task
• High level of attention to detail and accuracy
• Ability to establish positive working relationships with internal and external customers and employees
• Ability to use good judgement and strong work ethics and integrity on the job
• Ability to understand and follow procedures, work instructions and company policies
• Ability to work well under pressure and adapt to changing priorities
• Understanding of safety protocols with COVID-19, such as use of personal protective equipment
• Fluent in English, both verbal and written.
• High School diploma or GED equivalent, some college preferred

Nice To Haves

• Experience at any level with sheet metal manufacturing an asset
• HVAC Training / Certification is a plus

Responsibilities

• Provide excellent customer service in a timely manner, including product / technical information, order status, warranties support, shipping and returns.
• Review Mechanical plans and specifications
• Provide solutions and product selections as needed
• Prepare HVAC equipment pricing and quotations
• Develop technical submittals
• Prepare AutoCAD drawings.
• Liaison between customers and internal departments including operations, customer service, engineering, procurement and finance
• Execute all aspects of the sales function including order processing, purchase orders, quotes and delivery dates - ensure accuracy of information being entered to guarantee correct item(s) are ordered.
• Collaborate with Sales Director to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinate problem resolution with appropriate departments
• Maintain records and prepare reports on sales activities
• Process HVAC commercial equipment orders with the ability to drive projects from inception to close
• Any other duties that may be required from time to time

Benefits

• Competitive wages.
• Group insurance benefits.
• Competitive and performance-based compensation packages and bonus plans
• Educational assistance, leadership development programs, and recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED