Customer Service Rep (1.0 FTE Day)

Franciscan Alliance, Inc.•Northern Meadows, IN

2d•Remote

About The Position

The Customer Service Rep ensures the timely response to incoming phone calls and written correspondence from patients. This position advises the patient of financial obligations and introduces satisfactory avenues for account resolution. WHO WE ARE Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 11 ministries and access points across Indiana, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve.

Requirements

High School Diploma/GED Required
1 Year Customer Service Experience Required

Nice To Haves

3 years Patient Accounting Experience Preferred

Responsibilities

Answer incoming telephone calls while demonstrating clear, courteous, and professional verbal communication skills.
Assess and respond to the needs of patients, medical staff, and community.
Communicate with the patient regarding any necessary follow up.
Contact patient or available source to obtain required information to ensure accurate patient billing.
Provide customer service by phone, electronically, and in person to internal and external customers by accurately answering account related questions regardless of payor.
Record data or make account updates as necessary as information is presented through a call, MyChart, or correspondence.
Refer account to appropriate work queue or department if more detailed follow-up or additional information is required.
Resend account by reprinting, rebilling, or faxing the account to team handling account or insurance payor, as necessary.
Document all communication or review of account in the system in a comprehensible manner.
Meet personal and team qualitative and quantitative targets.