Customer Service Rep (CRL)

Oldcastle BuildingEnvelope•Cincinnati, OH

1d•Onsite

About The Position

The Customer Service Representative – Distribution Center is responsible for managing customer communications through phone, email, and chat channels while supporting the operational activities of assigned distribution centers. This role serves as a key communication link between customers, operations, transportation, inventory, and internal support teams to ensure accurate order processing, timely issue resolution, and quality customer experience.

Requirements

High school diploma or equivalent required
2+ years of customer service, call center, logistics, or distribution support experience
Strong written and verbal communication skills
Experience managing phone and email customer interactions
Strong organizational and multitasking abilities
Proficiency with Microsoft Office applications
Ability to work in a fast-paced operational environment
SAP or ERP system experience
Manufacturing, distribution, logistics, or supply chain industry experience
Experience supporting multi-location operations

Nice To Haves

associate or bachelor’s degree preferred

Responsibilities

Manage inbound and outbound customer communication through phone, email, and chat platforms.
Process customer orders, order updates, delivery inquiries, and service requests.
Coordinate with distribution center personnel to provide shipment status, inventory availability, lead times, and delivery updates.
Monitor customer orders from entry through fulfillment and delivery completion.
Resolve customer concerns and escalate complex issues as appropriate.