Customer Service Rep: I

TEKsystems•Louisville, KY

10d•$21 - $21•Onsite

About The Position

We are seeking motivated and customer-focused Customer Service Representatives to join our team in Louisville, KY. This role is responsible for managing customer interactions, processing requests, resolving inquiries, and ensuring a positive customer experience through professional and effective communication. The ideal candidate will possess strong interpersonal skills, excellent communication abilities, and a passion for delivering exceptional customer service.

Requirements

High school diploma or equivalent preferred; no degree required
Previous customer service experience strongly preferred
Retail, healthcare, or related industry experience is a plus
Strong verbal and written communication skills
Excellent problem-solving and critical-thinking abilities
Ability to multitask and manage competing priorities
Proficiency with basic computer applications and email systems
Professional demeanor and customer-focused attitude

Responsibilities

Respond to customer inquiries via phone and email in a timely and professional manner
Process orders and provide follow-up support as needed
Research and troubleshoot customer concerns to identify effective solutions
Maintain accurate records of customer interactions and transactions
Communicate effectively with both internal and external customers
Handle requests of varying complexity while maintaining a high level of customer satisfaction
Collaborate with team members and other departments to resolve issues efficiently