Customer Service Rep- Hybrid
About The Position
This important role is all about ensuring high levels of customer satisfaction by responding to and resolving customer questions or concerns. Our Customer Service Representatives work in one of our fast paced and energetic Customer Contact Centers and have the opportunity to directly interact with our valued customers every day. Inbound customer calls are most often related to topics like pricing, billing and scheduling. Customer retention is a key element, so ensuring customer satisfaction and cultivating long term relationships is also a very important role you would be playing.
Requirements
- Being a high school graduate/having a GED is a requirement
- You enjoy interacting with customers and providing great service
- You are good at solving problems and clearly explaining solutions
- You thrive in a face paced, high-volume environment
- You have strong communication skills – interpersonal and written
- You have basic computer skills including having worked with Microsoft Office products
- You can type 25+ words per minute
Nice To Haves
- Prior customer service/call center experience is highly desired, but not required
Responsibilities
- Helping ensure customer satisfaction by resolving customer issues/questions related to service, billing or other matters
- Documenting customer information and call history information accurately for future reference
- Processing orders for new services requested
- Maintaining up-to-date knowledge and understanding of features of Terminix products and services, marketing promos, and special offers
- Preparing correspondence and coordinating with other functions as necessary to resolve issues
Benefits
- Comprehensive training, all paid by the company
- Very competitive compensation program
- Opportunities for advancement and career growth – including paths into management level roles
- Medical, dental and vision coverage + discounts on Terminix brands
- Short/long-term Disability and Life Insurance
- Paid time off
- Vacation days & sick days
- Company-paid holidays & floating holidays
- 401(k) retirement plan with company-matching contributions
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
