Customer Service Rep(07479) - 12265 Scripps Poway

Domino's • Poway, CA

11d • Onsite

About The Position

This role involves operating all equipment, stocking ingredients, preparing products, receiving and processing telephone orders, taking inventory, and cleaning equipment and the facility. Training is provided on the job. The position requires strong communication skills, the ability to comprehend and give written instructions, and verbal communication with customers and co-workers. Essential functions include accurate mathematical calculations, making correct monetary change, and using a computer keyboard or touch screen to enter orders. The work environment includes varying weather conditions, in-store temperature fluctuations, food odors, cornmeal dust, cramped quarters, hot surfaces, sharp edges, and moving mechanical parts. Sensory requirements include talking and hearing on the telephone, near and mid-range vision, depth perception, and differentiating between hot and cold surfaces. Temperaments required include the ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality control standards, deal with people, analyze data, and make judgments and decisions. The role primarily involves standing and walking, with some sitting for paperwork. Significant lifting (up to 50 pounds), carrying, driving for deliveries, pushing, climbing stairs, stooping/bending, crouching/squatting, and reaching are involved. Hand tasks requiring eye-hand coordination are continuous, including forceful use of forearms and wrists for tasks like shaping dough and assembling boxes. Tools and equipment used include pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter, and pizza peel.

Requirements

• Ability to comprehend and give correct written instructions.
• Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
• Must be able to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
• Ability to enter orders using a computer keyboard or touch screen.
• Talking and hearing on the telephone.
• Near and mid-range vision for most in-store tasks.
• Depth perception.
• Ability to differentiate between hot and cold surfaces.
• The ability to direct activities, perform repetitive tasks, work along and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.
• Lifting up to 50 pounds.
• Carrying large cans (3 lbs 7 oz), pizza sauce (30 lbs), and trays of pizza dough (approx. 12 lbs each).
• Driving for deliveries.
• Pushing trays on dollies.
• Climbing stairs or ladders.
• Stooping/bending at the pizza assembly station and front counter.
• Crouching/squatting to stock shelves and clean low areas.
• Reaching continuously (up, down, and forward).
• Eye-hand coordination is essential.
• Frequent and/or forceful use of forearms and wrists.
• Frequent and/or forceful pinching for box assembly.
• Ability to grasp cans, phone, pizza cutter, pizza peel, and pizza boxes.

Responsibilities

• Operate all equipment.
• Stock ingredients from delivery area to storage, work area, walk-in cooler.
• Prepare product.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility approximately daily.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed