Customer Service Rep
About The Position
Reeb® an SBP Brand is currently looking for a Customer Service Rep to join our VALUES based organization. We seek to serve people first, and we operate according to a moral compass aimed at doing what is right even when it is hard. Reeb® brings this values-based perspective to each of our employees, our customers, our suppliers, and our communities. We do not underestimate the power of our employee’s ability to have a uniquely positive impact on the people around us. Specialty Building Products is the leading distributor of specialty building products in North America. SBP operates under the brands U.S. LUMBER, Alexandria Moulding, REEB, DW Distribution, Millwork Sales, Amerhart, and OrePac. SBP serves the entire United States and 8 provinces in Canada from over 61 locations. Here at SBP we are a people first organization, our team is built upon strong culture and standards for success. We value your perspective and want to learn more about you with a commitment to laying the foundation for you to build a successful career with us. Join us and EVOLVE your future at Specialty Building Products!
Requirements
- High School Graduate or General Education Degree (GED), associate degree preferred
- 3+ years related customer service experience
- General computer knowledge required, including use of internet, email, MS Office
Nice To Haves
- associate degree preferred
Responsibilities
- Confer with customers by telephone in order to provide information about products and services, to take and process orders and to answer customers' questions
- Keep records of customer interactions and transactions, monitoring orders to ensure expeditious, complete and correct delivery
- Resolve customer complaints by researching the order history and taking disposition of incorrect products or service
- Follow-up to ensure that appropriate changes were made to customers' problems.
- Refer unresolved customer grievances to designated departments for further investigation.
- Solicit sale of new or additional services or products, including up-selling and add-on selling
- Maintain positive relationships with both internal and external customers
- Continuously improve skills in the areas of product knowledge, process knowledge and selling techniques
- Actively participate in departmental goal setting and goal achievement
- Conduct all activities in a safe manner, adhering to company safety standards
- Continuously work towards a "one-team" concept with outside sales representatives
- Apply STAR qualities – seamless, trustworthy, attentive, resourceful
- Provide stellar customer service and exceed the customer’s expectations
- Resolve customer complaints by researching the order history and engaging with the appropriate departments to resolve the issue
Benefits
- Competitive Pay
- Quarterly Bonus (Eligible Day 1)
- Comprehensive benefits package includes Medical, Dental, Vision
- Company-Paid Life Insurance & Disability
- 401(k) with Employer match
- Paid Vacation & Holidays
- Medical, Dental, Vision given on the 1st of the month following 30 days of employment
- Company-Paid Life Insurance & Disability
- 401(k) with Company Match
- Company-Paid Time Off
- Paid Holidays & Floating Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
