Customer Service Rep(06074) - 431 E. Ridgeville Blvd

Domino's Franchise•Mt Airy, MD

1d•Onsite

About The Position

A Domino’s Customer Service Rep provides friendly customer service and supports the preparation and sale of high-quality pizzas. Team members receive in-store training and support from a manager or teammate. The role may be part-time or full-time and offers opportunities to develop and advance within Domino’s, including into management and franchise ownership. The job involves taking and processing customer orders by phone and in person, handling cash, addressing customer concerns, upselling, preparing food, maintaining food safety and portion standards, stocking ingredients, and cleaning the store and equipment. Team members operate store equipment, receive deliveries, take inventory, and complete related paperwork. The position requires frequent standing, reaching, hand use, and repetitive movements. It also involves walking short distances, lifting and carrying supplies weighing up to 50 pounds, pushing or pulling trays, and occasional climbing, bending, crouching, or squatting. Work takes place in a store with varying temperatures, hot equipment and surfaces, food odors, cornmeal dust, cramped spaces, and occasional outdoor tasks in varying weather.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders by phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills for taking and processing orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to stand for most tasks and walk short distances for short durations.
Ability to unload deliveries using a hand truck and lift cases weighing up to 50 pounds from the floor onto shelves up to 72 inches high.
Ability to carry supplies, including large cans weighing 3 pounds, 7 ounces; pizza sauce weighing approximately 30 pounds; and pizza dough trays weighing approximately 12 pounds each.
Ability to push or pull trays on dollies, requiring up to 7.5 pounds of force.
Ability to infrequently navigate stairs or climb a ladder.
Ability to bend forward, crouch, squat, and reach continuously or as needed for food preparation, stocking, and cleaning.
Ability to use one or both hands continuously; shaping pizza dough requires frequent, forceful use of the forearms and wrists.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to work in varying and sometimes adverse weather during outside tasks; tolerate store temperatures ranging from 36 degrees in the cooler to 90 degrees or above in some work areas, sudden temperature changes, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts.
Ability to talk and hear on the telephone, use near- and mid-range vision for most in-store tasks, perceive depth, and differentiate between hot and cold surfaces.

Responsibilities

Demonstrate a friendly, positive attitude and provide good customer service.
Take orders over the phone and in person; receive and process telephone orders.
Address customer concerns and communicate with customers and coworkers to process orders.
Handle cash and make correct monetary change.
Upsell products.
Make high-quality Domino’s pizzas and prepare food.
Maintain food and portion control, hygiene, and food safety.
Operate store equipment.
Stock ingredients and supplies from delivery areas to storage and work areas, including the walk-in cooler.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily, and perform general cleaning duties.
Remove trash and perform other outside tasks as needed.