Customer Service Rep (Day shift)

Sarstedt, Inc.•Newton, NC

5d•Onsite

About The Position

As our Customer Service Representative (8:00am-5:00pm), you will support customers and internal teams by providing exceptional service and ensuring accurate order processing and issue resolution.

Requirements

Strong written and verbal communication skills with the ability to interact professionally with customers and team members.
Excellent customer service and interpersonal skills, including the ability to present information clearly and effectively.
Basic math proficiency, including working with percentages, ratios, decimals, and calculations related to order processing.
Attention to detail and the ability to manage multiple tasks while maintaining accuracy.
Proficiency with Microsoft Office applications, including Excel and Word, as well as data entry systems and customer web portal applications.
High school diploma or GED required; 1–3 months of customer service, administrative, order entry, or related experience preferred.
The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision and the ability to adjust focus.

Responsibilities

Enter and process customer orders accurately, including electronic orders received through customer web portal applications.
Utilize customer web portals to manage, track, and process orders efficiently while ensuring timely and accurate order fulfillment.
Communicate with customers via phone and email to confirm orders and provide order-related updates.
Maintain and update customer account information, including contact details and billing contacts.
Respond to customer inquiries and provide exceptional customer service support.
Investigate and resolve order discrepancies, billing issues, and customer complaints by coordinating with internal departments.
Process customer returns, credit memos, and invoice corrections while ensuring accurate documentation and recordkeeping.
Maintain organized electronic and physical filing systems and provide customers with requested documentation, including invoices, packing slips, and related records.

Benefits

Competitive base salary
Generous paid time off for you to recharge
Nine (9) company paid holidays
Two (2) additional floating paid floating holidays
Two (2) hours of PTO for annual preventative care, including physical, or vaccinations
Affordable medical, dental, and vision plans, plus HSA and FSA options
Complimentary screenings and wellness assessments
Discounted YMCA/gym memberships, fitness classes, and wellness challenges
Confidential support resources for life and well-being
401(k) with company match
Paid parental leave
Tuition reimbursement and career growth opportunities
Enjoy discounts through select SARSTEDT partners