Customer Service Rep(03301) - 43 Market St
About The Position
CSRs (Customer Service Representatives) must politely greet customers in person and on the telephone. CSRs must be able to navigate through prompts on a computer point of sale system to take orders and be able to answer questions from customers about products and service to best accommodate the customer. CSRs assist in preparing food products and packaging (boxes, bags, utensils). CSRs are trained to correct product concerns over the phone and are enabled to make customers content without the need for supervision from managers for non-complex issues. CSRs must look professional and maintain grooming standards set forth by printed job aids located in the store.
Requirements
- Ability to navigate computer point of sale system.
- Ability to answer customer questions about products and service.
- Ability to assist in preparing food products and packaging.
- Ability to correct product concerns over the phone.
- Ability to make customers content without supervision for non-complex issues.
- Professional appearance and grooming.
Responsibilities
- Politely greet customers in person and on the telephone.
- Navigate through prompts on a computer point of sale system to take orders.
- Answer customer questions about products and service.
- Assist in preparing food products and packaging.
- Correct product concerns over the phone.
- Make customers content without the need for supervision from managers for non-complex issues.
- Look professional and maintain grooming standards.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
