Customer Service Rep
About The Position
The NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently. The Customer Operations Division oversees various business centers and divisions, handling tax and violation payments, property transfers, and enforcement activities. The Bronx Business Center is seeking a dedicated, detail-oriented individual to serve as a Customer Service Representative. This role reports to the Borough Supervisor and involves greeting customers, managing appointments, creating case folders, analyzing payment histories, enrolling customers in payment agreements, processing payments, and distributing forms and applications.
Requirements
- Permanent in the Clerical Associate Civil Service Title or reachable on the current Clerical Associate Open Competitive Exam No. 3120.
- Employee Identification Number (EIN) must be included when applying.
- Cover letter must indicate permanent Civil Service title or list number for Exam No. 3120.
- A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization.
- One year of satisfactory clerical experience.
- Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
Responsibilities
- Greeting customers, answering inquiries, and asking questions to determine the purpose of the customer's visit.
- Use Qmatic Orchestra to manage appointments, and issue tickets, to routing walk-in customers to the appropriate service point.
- Create Electronic Case Folders (ECFs) and schedule parking and camera violation hearings.
- Use DOF systems to analyze and communicate payment summaries and histories for parking and property-related services.
- Enroll eligible customers into various Payment Agreements.
- Adhere to all cash and document control procedures, process customer payments and maintains up-to-date and relevant backup documentation.
- Provide customer service assistance in all Finance Borough Offices, work overtime as necessary.
- Distribute, collect, and submit inquiries, forms, and application packages for all DOF-related programs and services to the appropriate work unit.
Benefits
- Remote work up to 2 days per week, pursuant to the Remote Work Pilot Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
