Customer Service Rep(08597) - 13624 Poway Rd., Suite 120

Domino's Franchise•Poway, CA

1d•Onsite

About The Position

This role involves operating all equipment, stocking ingredients, preparing products, receiving and processing telephone orders, taking inventory, and cleaning equipment and the facility. Training is provided on the job. The position requires strong communication skills, the ability to comprehend and give written and verbal instructions, and the ability to process orders accurately over the phone and in person. Essential functions include accurate mathematical calculations for orders and change, verbal, writing, and telephone skills, motor coordination for precise movements, and computer/touch screen order entry. The work environment includes varying weather conditions, temperature fluctuations, food odors, cornmeal dust, cramped quarters, hot surfaces, sharp edges, and moving mechanical parts. Sensory requirements include talking and hearing on the telephone, near and mid-range vision, depth perception, and differentiating hot/cold surfaces. Temperaments required include the ability to direct activities, perform repetitive tasks, work with others, work under stress, meet quality standards, deal with people, analyze data, and make judgments and decisions. The role is primarily standing, with walking in short distances. Sitting is required for paperwork. Lifting of up to 50 pounds is necessary for bulk deliveries, with stacking up to 72 inches high. Carrying involves items like large cans and pizza dough trays. Driving is required for pizza delivery. Pushing is needed for moving trays on dollies. Climbing stairs or ladders may be infrequent. Stooping/bending is necessary at the pizza assembly station and for stocking ingredients. Crouching/squatting is performed occasionally for stocking and cleaning. Reaching is continuous in all directions. Hand tasks require eye-hand coordination, with frequent and/or forceful use of hands, forearms, and wrists for tasks like shaping dough and using tools. Tools and equipment may include pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter, and pizza peel.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
Must be able to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
Ability to enter orders using a computer keyboard or touch screen.
Talking and hearing on the telephone.
Near and mid-range vision for most in-store tasks.
Depth perception.
Ability to differentiate between hot and cold surfaces.
The ability to direct activities, perform repetitive tasks, work along and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.
Most tasks are performed from a standing position.
Walking is generally in short distances for short durations.
Paperwork is normally completed in an office at a desk or table.
Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3’ x 1.5’. Cases are usually lifted from floor and stacking onto shelves up to 72” high.
Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
Occasionally, pizza sauce weighing 30 pounds is carried form the storage room to the front of the store.
Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
During delivery, carry pizzas, sides, and beverages while performing “walking” and “climbing” duties.
Deliver pizzas within a designated delivery area.
A team member may make several deliveries per shift.
Pushing is performed to move trays which are placed on dollies. A stack of trays on a dolly is approximately 24”-30” and requires a force of up to 7.5 pounds to push. Trays may also be pulled.
Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
During delivery of product, navigation of five or more flights of stairs may be required.
Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 40-45 seconds at a time, repeated continuously during the day.
Forward bending is also present at the front counter when stocking ingredients.
Crouching/squatting is performed occasionally to stock shelves and to clean low areas.
Reaching is performed continuously; up, down, and forward.
Workers reach above 72” occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
Workers reach down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
Eye-hand coordination is essential.
Use of hands is continuous during the day.
Frequently activities require use of one or both hands.
Shaping pizza dough requires frequent and forceful use of forearms and wrists.
Workers must manipulate a pizza peel when removing a pizza from an the oven., and when using the rolling cutter.
Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
Team members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.