Customer Service Rep (07227) - 3508 SE 122nd Avenue

Domino's Franchise • Portland, OR

1d

About The Position

The Customer Service Representative prepares pizzas for delivery, takes orders over the phone and in person, and helps maintain the facility. The role includes operating equipment, stocking ingredients and supplies, preparing products, processing orders, taking inventory, completing paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided.

The position involves frequent standing, walking short distances, continuous reaching and hand use, and repetitive food-preparation tasks. Team members may unload deliveries, lift and carry supplies weighing up to 50 pounds, stock shelves, and work in a range of temperatures, including a walk-in cooler and areas near hot ovens. The role can also involve exposure to weather, food odors, cornmeal dust, sharp edges, and moving mechanical parts. Driver or store-management team members may additionally deliver products by car and to customers’ doors; the described delivery duties require a valid driver’s license, a safe driving record, and access to an insured vehicle.

Requirements

• Ability to comprehend and give correct written instructions.
• Ability to communicate verbally with customers and co-workers to process orders by phone and in person.
• Ability to add, subtract, multiply, and divide accurately and quickly, using a calculator if needed, and make correct monetary change.
• Verbal, writing, and telephone skills for taking and processing orders.
• Motor coordination and eye-hand coordination to make precise, rapid movements and use hands continuously during the day.
• Ability to enter orders using a computer keyboard or touch screen.
• Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
• Ability to perform the physical tasks described, including standing, reaching, bending, lifting and carrying supplies weighing up to 50 pounds, and occasionally navigating stairs or climbing a ladder.
• For delivery duties: valid driver’s license with a safe driving record meeting company standards, access to an insured vehicle for delivery, and ability to navigate to addresses and adverse terrain, including multi-story buildings and stairs.

Responsibilities

• Prepare pizzas and other products.
• Receive and process telephone orders and take orders in person.
• Operate equipment.
• Stock ingredients and supplies from delivery areas to storage, work areas, and the walk-in cooler.
• Take inventory and complete associated paperwork.
• Clean equipment and the facility, approximately daily.
• For team members in driver or store-management positions: deliver products by car and to customers’ doors, and deliver flyers and door hangers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed