Customer Service - Hourly - Customer Service Rep

Standard Motor Products • Lewisville, TX

7d • Onsite

About The Position

The Special Markets Customer Service Representative will act as a liaison between the customer and SMP. This position requires a candidate that delivers excellent service standards and maintains high customer satisfaction.

Requirements

• Minimum 2 years’ experience in Customer Service
• Proficient in PC business applications such as MS Office. Word and Excel experience is required.
• Must be capable of using AS/400 based system
• Strong written and verbal communication skills are required
• Candidate must be team oriented with a stellar attendance record.
• Self-motivated individual willing and able to take initiative as well as work in team environment
• Ability to multi-task and perform tasks which are highly analytical in nature
• High degree of accuracy with numerical data entry

Nice To Haves

• J.D. Edwards experience is a plus.
• Knowledge of MRP systems preferred
• Experience with EDI based systems is a plus
• Bachelor’s degree a plus

Responsibilities

• Input customer orders received via phone, email, EDI, and customer portals
• Communicate delivery schedules and shipments with customers via EDI, email, and phone calls
• Provide commercial invoice and export documentation for customer requirements crossing international borders
• Interface with production planners in achieving on-time customer delivery by communicating new and upcoming customer requirements
• Analyze customer delivery ratings and scorecards
• Process RGA, credit, debits, and denials
• Manage customer orders for direct ship program
• Facilitate expedites with the DC
• Maintain heavy email flow

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level