Customer Service Rep - 1st Shift

DSV • Riverside Township, KS

11d • Onsite

About The Position

As a Customer Service Employee, you will play a crucial role in maintaining positive customer relationships and ensuring excellent customer service experiences. Your responsibilities include assisting customers with their inquiries, resolving issues efficiently, and coordinating with warehouse teams to meet customer needs efficiently while upholding the company's standards of customer satisfaction.

Requirements

• Professional and timely manner in responding to customer queries via phone, email, or the Customer Service Database.
• Ability to utilize physical stock checks and system tools to validate customer issues, troubleshoot problems, and provide resolution.
• Assisting in managing inventory levels, conducting stock checks, and correcting inventory records.
• Adherence to Safety Policy and Guidelines.
• Development of a good understanding of warehouse processes and inventory.
• Communication with customers regarding order status, delivery inquiries, and issue resolution.
• Utilization of designated vehicles for product delivery to customers.
• Effective communication with other departments within the warehouse.

Responsibilities

• Respond to Customer Inquiries: Answer customer queries via phone, email, or the Customer Service Database in a professional and timely manner.
• Resolving Issues: Utilize physical stock checks and system tools to validate customer issues, troubleshoot problems, and provide resolution based on findings.
• Inventory Management: Assist in managing inventory levels, conducting stock checks, and correcting inventory records as needed.
• Safety Compliance: Adhere to the Safety Policy and Guidelines to ensure a safe warehouse working environment.
• Process Knowledge: Develop a good understanding of the warehouses processes and inventory in order to provide accurate feedback to customer inquiries.
• Customer Communication: Provide communication with the customer regarding status on orders, delivery inquiries, and issue resolution.
• Delivery: Utilize designated vehicles to deliver product to customers as needed based upon customer issue resolution.
• Warehouse Communication: Effectively communicate with other departments within the warehouse to expedite processes and resolve customer issues effectively.

Benefits

• Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed