Customer Service Rep - Apex Centre (Part-Time)

City of McKinney•Tx 75069, TX

4d•Onsite

About The Position

Responsible for creating the first and last impressions of The Apex Centre experience for Members and Guests by providing warm welcomes, magic moments, and fond farewells who enter and leave the facility.

Requirements

Must be at least eighteen years of age.
Basic computer and phone skills preferred.
Must have cash handling skills, and ability to manage a register.

Nice To Haves

Some related work experience preferred, but not required.

Responsibilities

Provide positive and enthusiastic customer service to all Members and Guests through compliance with the proper Apex Centre phone etiquette by greeting members by name, exceeding their expectations with service, saying good bye and inviting them back again the next day.
Assist Members and Guests with program registrations and facility bookings for facility programs and services in accordance with service desk software.
Promote all facilities, programs and services when in contact with Members and Guests.
Conduct oneself at all times in a manner of professionalism that aligns with the values, philosophies and standards of The Apex Centre. This includes being in facility wearing approved attire and nametag.
Attend all scheduled employee meetings.
Adhere to all written mandatory standards of operation, policies, procedures, manuals, memos, and oral instructions, etc.
Resolve customer questions/complaints
Process sales, cash handling and drawer count down accuracy required at each shift.
Arrive to work every day, on time as scheduled.
Perform other tasks as needed or directed.
Perform other duties as assigned or directed.