Customer Service Rep

First American•Chico, CA

4d•$18 - $24•Onsite

About The Position

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. Are you a people-focused problem solver who enjoys helping others and keeping things moving? We’re looking for an in-office Customer Service Representative to join our Chico, CA team and provide responsive, professional support to customers, business partners, and internal teams. In this role, you’ll be a key point of contact for inquiries from the general public, real estate agents, brokers, agencies, and other business partners. Depending on the business area, you may assist with escrow-related questions, insurance policy or claims inquiries, technical support needs, or other service requests. You’ll communicate with customers through phone, email, and web-based applications to answer questions, resolve issues, provide updates, and ensure each interaction is handled with accuracy, care, and professionalism. You’ll also use computerized systems to track requests, gather information, troubleshoot concerns, and document activity.

Requirements

Strong communication and customer service skills
A helpful, professional, and solutions-oriented mindset
Comfort using computerized systems and web-based tools
Ability to manage multiple requests while maintaining attention to detail
Strong follow-through and organizational skills

Nice To Haves

Experience in a call center, office, escrow, insurance, real estate, or service-related environment is a plus

Responsibilities

Respond to customer inquiries and service requests in a timely, professional manner
Support customers by phone, email, and web-based applications
Research, troubleshoot, and resolve questions or concerns
Provide status updates and accurate information using internal systems
Document interactions and maintain clear, organized records
Partner with internal teams to help resolve customer needs
Deliver a positive customer experience with every interaction