Customer Service Rep(05130) - 3507 North Monroe St #A

Domino's Franchise•Tallahassee, FL

16h•Onsite

About The Position

The Customer Service Rep provides friendly, positive service to customers, takes and processes orders, handles payments and customer concerns, prepares food, and helps keep the store clean and stocked. The role includes training and support from a Domino’s manager or teammate and may offer opportunities to advance within the company. Compensation is $15 per hour plus tips, with weekly pay. The position involves operating store equipment, preparing pizzas and other products, maintaining food and portion control, following hygiene and food-safety practices, taking inventory, completing paperwork, and performing general cleaning. Work takes place in a store environment with varying temperatures and may involve outdoor tasks in changing weather, food odors, cornmeal dust, cramped spaces, hot surfaces, sharp edges, and moving mechanical parts. Physical tasks include standing, walking short distances, lifting and carrying supplies, pushing or pulling trays, occasional climbing, bending, crouching, reaching, and frequent hand use.

Requirements

Ability to comprehend and provide correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders by phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills for taking and processing orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to lift and handle supplies weighing up to 50 pounds.
Ability to stand for most tasks and walk short distances.
Ability to differentiate between hot and cold surfaces.
Near- and mid-range vision, depth perception, and the ability to talk and hear on the telephone.

Responsibilities

Demonstrate a friendly, positive attitude and strong customer service skills.
Take orders over the phone and in person, and receive and process telephone orders.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Prepare high-quality pizzas and other products.
Maintain food and portion control and follow hygiene and food-safety practices.
Perform food preparation and general cleaning duties.
Operate store equipment.
Stock ingredients and supplies from delivery areas into storage and work areas, including the walk-in cooler.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily.
Unload and move deliveries, including supplies weighing up to 50 pounds.
Change prices on signs, wash walls, and perform maintenance as needed.