Customer Service Rep

TopBuild Corp.•Alexandria, VA

15h•Onsite

About The Position

About Your Future with Distribution International Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a “Great Place to Work” of value to you? Look no further! At Distribution International, you will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve. Here, you are part of a company that rewards your contributions and encourages you to take ownership of your career. Job Description Job Summary: We’re looking for someone who enjoys working with customers and thrives in a fast-paced environment. This role is a mix of customer service, coordination, and hands-on support—perfect for someone who likes variety in their day and takes pride in keeping things running smoothly.

Requirements

Ability to build and maintain strong relationships with customers while delivering top-tier service
Strong problem-solving skills and attention to detail
Comfortable using computer systems to process orders, review requests, and manage order acknowledgements
Willingness to jump in and help wherever needed
Minimum of 18 years of age.
If operating a vehicle for company purposes, a valid driver's license is required.
1- 2 years of experience in a customer service role.
Ability to perform basic math calculations.
Personable, enthusiastic and engaging personality.
Excellent communication skills, both verbal and written.

Responsibilities

Handle inbound calls, take customer orders, and communicate any order discrepancies clearly and professionally
Make outbound calls to follow up with customers and provide order status updates
Assist walk-in customers with a positive, helpful attitude
Schedule and dispatch drivers while monitoring routes to ensure timely deliveries
Support warehouse operations as needed, including pulling and staging orders
Take on other duties and tasks as assigned to support the team and overall operation

Benefits

Competitive Compensation
Medical, Dental and Vision
Strive Wellness Program
401(k) Matching
Paid Holiday and Paid Time Off (PTO) for all positions
AssuredExcellence®: minimal to no cost medical care and prescription drugs
Flexible Spending Accounts (FSA): Healthcare and Dependent care
Health Spending Account (HSA): with employer contribution
Life & Disability Insurance
Employee Assistance Program (EAP): in-person counseling, assistance and resources for family matters, legal and financial issues, etc.
Employee Referral Bonus
Paid Military Leave
Tuition Reimbursement
Length of Service Award