Floater

Bank of the Pacific•Bellingham, WA

3d•$19 - $23•Onsite

About The Position

This is a temporary/floater position for a Customer Service Representative/Teller. The role involves greeting customers, understanding their needs, and directing them to the appropriate representative. You will also inform clients about new services and product promotions, and deliver outstanding service in all daily tasks. Responsibilities include assisting customers with routine account-related requests such as deposits, withdrawals, fund transfers, loan and installment payments, official checks, money orders, and other banking products or services. You will maintain and reconcile a cash drawer, adhering to bank cash handling and security policies. Daily tasks to maintain branch integrity include balancing the ATM, processing night drops, balancing negotiable instruments, processing returned mail, balancing the credit card machine, and monitoring lobby rate sheets and brochures. The role also involves researching and resolving customer service issues within given authority, acting as a liaison between the customer and other bank departments when necessary. You will ensure safekeeping of money in cash drawers and prompt accounting or transfer of funds to prevent loss, and identify fraudulent activity. Additionally, you will support referral goals for the branch by identifying and referring basic bank products to the appropriate business partner, providing an extraordinary customer experience, and complying with bank operations and security procedures.

Requirements

High School diploma or equivalent
Ability to work in a fast-paced cash handling environment
Maintain a professional demeanor at all times
Effective verbal and written communication skills; proper phone and email etiquette
Ability to work effectively as part of a team
Build relationships with customers and internal teammates
Basic math skills
Possess general computer knowledge, able to navigate menu operated systems
Keyboarding skills
Familiarity with standard office equipment such as adding machine, copier, fax, scanner, printer, etc.
Ability to perform repetitive finger, hand, and arm movements
Ability to lift up to 20lbs.
Ability to effectively discern information and formulate appropriate action
Ability to sit or stand for extended periods of time
Ability to reach, squat, bend, and manually manipulate standard office equipment
Ability to think critically and provide appropriate solutions

Nice To Haves

Experience in a customer service work environment preferred
Prior cash handling experience preferred

Responsibilities

Greet customers, ascertain their needs and direct them to the appropriate branch representative.
Inform clients of new services and product promotions.
Deliver outstanding service in all aspects of daily tasks.
Assist customers with routine account-related requests/inquiries such as deposits or withdrawals, funds transfers, loan and installment payments, official checks and money orders, bank products or services, and other transactions.
Maintain and reconcile a cash drawer, adhering to Bank cash handling & security policies and procedures.
Perform and support daily tasks that maintain the integrity of the branch (balance ATM, process night drop, balance negotiable instruments, process returned mail, balance credit card machine, monitor lobby rate sheets and brochures).
Research and resolve customer service issues within given authority, acting as the liaison between the customer and other bank departments when necessary.
Secure against loss by ensuring safekeeping of money in cash drawer and prompt accounting or transfer of funds.
Identify fraudulent activity.
Support referral goals for branch by focusing and identifying and referring basic bank products to the appropriate business partner.
Provide an extraordinary customer experience.
Comply with bank operations and security procedures in accordance with policy and standards.

Benefits

CSR Salary range is $18.50 to $21.00 per hour.
CSR II Salary range is $20.00 to $22.00 per hour.
CSR III Salary range is $21.00 to $23.00 per hour.
Eligible to participate in annual incentive plan.
Comprehensive healthcare benefit package that includes: Medical, Dental, Vision, EAP, LTD, STD, Group Life, VTL, AD&D, FSA, DCAP, LFSA, and HSA.
Retirement Savings Plan through 401(k) with an additional Roth 401(k) option. We match 100% of your deferral up to 5% of eligible compensation.
Wellness Dollars up to $500 per year.
Weekend Wellness Hours, up to 4 per quarter.
Paid Birthday and Anniversary Holiday
11 paid Holidays per Year
Sick Leave Time – Earn up to 8 days each Year
Vacation – 12 days each Year (first year adjusted based on hire)
Vacation Purchase Plan
Tuition Reimbursement
Employee Banking Privileges and Special Loan Features.