CUSTOMER SERV REP III (DA)

Melwood•Washington, DC

7d•Onsite

About The Position

This position is set aside for a person with a disability. Proof of disability is required prior to interviewing. Under the direction of the Site Supervisor, the Customer Service Rep III is responsible for the Bulk Sales Program. The CSR III keeps customer and shipping files and submits a weekly report analyzing CSR III activity.

Requirements

High School graduate
Minimum of 35 WPM typing skills
Must have computer experience
Good communication skills
Excellent customer service skills
A minimum of one-year experience in a related field
An equivalent of education and experience that demonstrates one’s general knowledge, reasoning, verbal and numerical skills

Responsibilities

Provide required agreements and documentation to new International and Domestic customers, including; bulk agreements, United Parcel Service (UPS) waiver forms, and updated price lists.
Respond to inquiries concerning bulk sales procedures over the phone and through email.
Send correspondence to existing customers notifying them of new, upcoming products.
Work closely with the BEP Marketing management team to get approval for all bulk sales.
Manually enter all bulk sales into BEN Oracle software.
Create shipments in UPS and create shipping labels to be used on all bulk packages.
Correspond with customers concerning the status of orders and UPS tracking information.
Maintain electronic and physical records of all customer profiles and orders.
Verify contents of bulk orders and assist in packaging when needed.
Perform address verification on all credit cards and manually charge credit cards using a Verifone credit card machine. Monitor wire transfer payments.
Contact the UPS and the United States Postal Service concerning misrouted or lost packages.
Completes a weekly/monthly report with the status of all orders to BEP Staff.
Be familiar with the Currency Reader Program and act as a backup when needed
Assists in the Packaging Work Center when needed
Ensures the office is kept clean and orderly
Other duties as assigned