Customer Service Rep II

Patterson Companies, Inc.•Portland, OR

11d•$21 - $27•Hybrid

About The Position

Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization. As a Customer Service Representative III (CSR III), you are responsible for assisting internal and external customers and sales representatives with order entry with professionalism, skill, and expediency. Customer Service Representative III also places outbound calls to existing customers to identify and suggest additional products and increase sales and services. The Customer Service Representative III works closely with Territory Representatives, Branch Offices and Customer Lists for lead generation.

Requirements

High School Degree or equivalent
Exceptional customer service and organizational skills
Accuracy and strong attention to detail
Effective verbal, written, and interpersonal communication skills
General computer proficiency including knowledge of MS Office

Nice To Haves

Associate’s Degree or equivalent combination of education and experience.
Proficiency in SAP or related ERP

Responsibilities

Accurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc.
Maintain accurate customer and territory records, facility records, and document all customer interaction.
Generation of reports
Monitor scheduled shipment dates to ensure timely delivery.
Accurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies.
Gain understanding of and adhere to Accounts Receivables policies and practices.
Verify price and terms in accordance with standard procedures and customer profitability profiles.
Multitask and work within multiple computer systems and communication platforms simultaneously.
Maintain a current knowledge of company products, policies and procedures
Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners.
Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion.
Communicate any pertinent information received from customers to the outside sales representative or appropriate management.
Identify customer requirements and expectations in order to recommend specific products and/or solutions.
Upgrades telephone orders.
Introducing and promoting new products during calls.
Identify opportunities to increase sales through suggesting additional products based on past purchases and complimentary products.
Suggests additional products based on past purchases and complimentary products.
Initiate and complete follow up activities to close sales opportunities.
Utilize selling processes and techniques to increase sales.
Perform other customer service representative III duties as assigned.