Customer Service Rep II

The Hillman Group, Inc. • Phoenix, AZ

8d • Remote

About The Position

Performs the regular functions of a Customer Service Rep, aids in providing the flow of information on new and existing products to the department, and trains associates (including new hires) as necessary. This is a fully remote position with a scheduled shift of Saturday through Wednesday, 6:30 AM to 3:00 PM. Candidates must reside in the Tempe/Phoenix area and be available to attend occasional in-office meetings, training sessions, or business-related events as needed.

Requirements

• Strong Skills in Microsoft Office: Word, Excel, Outlook, and PowerPoint
• Excellent interpersonal, problem solving and communication skills; Able to work with a variety of personalities and maintain composure under stressful conditions.
• Functional vision and hearing required.

Nice To Haves

• College degree
• at least one year customer service experience
• General knowledge of hardware industry, Distribution or Retail is preferred

Responsibilities

• Maintains current knowledge of department operating procedures and updates assigned technical product information.
• Continually strives for a higher level of service and customer/department satisfaction.
• Participates in departmental improvement teams.
• Attends meetings based on related assignments and responsibilities.
• Assists in the training of new and existing associates in the department.
• Makes recommendations regarding follow up procedures and implementation.
• Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED