Customer Service Rep II

V2X • Fayetteville, NC

5d • Onsite

About The Position

The Customer Service Rep II operates under the direct supervision of the Personal Property Shipping Office Outbound/Inbound Lead with oversight by the PPPO Supervisor. Requires a working knowledge of transportation entitlements under the provisions of the Joint Travel Regulation (JTR). Provide World Class Customer Service. Requires working knowledge of the Defense Transportation Regulation (Part IV). Customer Service Representative II will listen to, receives, and resolve complaints. Will be required to have a working knowledge of the office unit in order to effectively assist customers as they call in for query updates, and general questions as it pertains to setting up their household goods for transportation. Collects and distributes mail and messages. Prepares and maintain filing system for required documents. May also type and perform other routine clerical work, such as data entry & document processing.

Requirements

• High School Diploma
• Must be able to read and write proficiently in English
• Ability to work independently with little direction or supervision.
• Proficiency with MS Office Suite (Word, Excel, PowerPoint, Access, Project, SharePoint, and other software programs) to assist with special projects.
• Must have a valid REAL ID State Driver’s License with no restrictions.
• Must be able to obtain and maintain a NACI Tier 1 Public Trust.
• Must be able to obtain and maintain a Common Access Card (CAC).
• Must be able to provide proof of U.S. Citizenship, such as a birth certificate or a U.S. Passport.
• Must be able to maintain driving privileges aboard the Fort Bragg Installation.
• 1-year of related job experience, preferred.
• Effective organizational, analytical, written and verbal communication skills.
• Customer service experience is required.
• Six months administrative background within an office setting (multi-functional work environment).
• Knowledge and an understanding of the Army Personal Property Shipping Office duties, preferred.
• Six months administrative background within an office setting (multi-functional work environment) preferred
• Reliable, able to be at work on time and complete assigned missions daily, able to learn new regulations and cooperate with team members to come up with best practices and systems

Nice To Haves

• 1-year of related job experience, preferred.
• Knowledge and an understanding of the Army Personal Property Shipping Office duties, preferred.
• Six months administrative background within an office setting (multi-functional work environment) preferred

Responsibilities

• Complete several repetitive clerical steps performed in a prescribed or slightly varied sequence.
• Monitor emails, and Route and book Que.
• Requires familiarity with the terminology of the office unit.
• Selects appropriate methods from a wide variety of procedures or makes simple adaptations and interpretations of a limited number of substantive guides and manuals.
• Refer problems not solvable by adapting or interpreting substantive guides, manuals, or procedures. Typical.
• Accessing databases to retrieve and/or record information such as customer complaints or orders.
• Responsible for responding to escalated and more complex inquiries on a broader scope of topics. Tasks may require simple adaptation and interpretation of provided reference materials.
• Other duties may be assigned to meet organizational/operational objectives.
• Job duties and responsibilities may change due to contractual requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED