Customer Service Rep II
About The Position
Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us. Pay at Intact is about much more than just salary. We are looking for a Customer Service Rep II to join our growing team!
Requirements
- At least 2 years experience in a customer service role
- Prior call center and insurance experience is considered a strong asset
- A problem solver who will identify needs, troubleshoot effectively, and take accountability for providing solutions
- An excellent written and verbal communicator
- Strong team player with a positive attitude, with adaptable time management skills
- High computer literacy, including working knowledge of MS Office product suite
- Must be eligible to work in Canada
Nice To Haves
- Working towards Chartered Insurance Professional (CIP) designation considered an asset
- Passionate about customer service and delivering an exceptional experience over the phone on a high volume queue line
- Bilingual French and English (an asset)
- No Canadian work experience required
Responsibilities
- Answer call and email inquiries in a timely manner and adhere to service standards and maintain quality interactions
- Act as a subject matter expert for our Intact systems & products, including any system enhancements or new product launches
- Support the use of Intact's Broker Technology including Contact, eDocs, Broker Portal & EDI Download
- Log calls and identify potential training needs, system issues and system response times
- Based on these technical trends & feedback from brokers on underwriting issues, provide recommendations to improve processes
- Liaise with internal business partners on training requirements for usage improvement improve usage and Broker experience
- Maintain usage reports on services & call types
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
- Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
- Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance)
- Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares
- Pension offerings provide flexibility and long-term security for our employees beyond their careers
- Defined benefit pension plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
