Customer Service Rep II (1st Shift)

EssilorLuxottica•Dallas, TX

52d

About The Position

If you've worn a pair of glasses, we've already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms. Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. In our dynamic environment, fueled by technology and innovation, our people have the space to pioneer new solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!GENERAL FUNCTION The primary focus of this position is to act as a representative of our company to provide top quality service to our customers. Duties in this position are usually repetitive, requiring analysis and use of individual judgment. Specific duties for this position include answering phones and following through on customer inquiries. Supervision ranges from close to general.

Requirements

High School education or equivalent preferred
Previous related experience or training
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write short correspondence
Ability to communicate effectively in a team environment
Ability to use professional language/conduct when communicating externally to customers
Basic math abilities
Ability to multi-task and prioritize
Demonstrate good judgment and decision-making skills
Basic understanding of the Microsoft Office programs including Microsoft Word, Microsoft Excel, and Outlook
Keyboarding skills with the ability to 1 key and type 35-40 WPM
ABO Certified preferred

Nice To Haves

2-4 years previous related experience and/or training

Responsibilities

Provide quality customer service by answering incoming customer calls, responding to customer questions/concerns, enter orders and /or redo's, technical questions, and conduct outbound calls.
Prioritize and problem solve complex customer issues and concerns.
Manage Customer late lists, moving late jobs through lab and communicating with customers.
Investigate and troubleshoot shipping and delivery concerns.
Act as a liaison between the lab and inter-company laboratories.