Customer Service Rep - 1st Shift

GXO Logistics•Wyandotte, MI

About The Position

Logistics at full potential. At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of. 1st Shift, Monday – Friday, 9:00 am – 5:30 pm We believe providing superior support and solutions for our customers drives our success, and we want to put you behind the wheel. As the Customer Service Representative, you will be responsible for maintaining workflow by assisting managers and supervisors with the coordination of warehouse duties, including inventory, creating packaging slips and reports, and fulfilling customer orders. If you’re excited about the challenge of working for a rapidly growing global company, we have an opportunity for you to grow with GXO. Pay, benefits and more We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

Requirements

Proficiency in Microsoft Office
Ability to communicate effectively with carriers, customers, employees and management
Proven ability to multitask and prioritize workload in a fast-paced environment

Nice To Haves

High school diploma or equivalent
Availability to work a flexible schedule when needed
1 year of customer service experience
6 months of experience in a warehouse setting

Responsibilities

Coordinate workload allocation among warehouse workers, material handlers and drivers
Prepare work orders; troubleshoot orders and resolve discrepancies as needed
Assign and release orders sent for loading and unloading
Allocate and research inventory for orders
Enter data for inbound and/or outbound freight into the Warehouse Management System (WMS) and create bills of lading (BOLs)
Maintain and generate required reports
Process, audit and file various documentation