Customer Service Rep II

Customs Goods LLC•North Little Rock, AR

About The Position

Position is responsible for performing duties detailed in CSR I job description. In addition, CSR II is responsible for responding to escalated and more complex inquiries on a broader scope of topics. Tasks may require simple adaptation and interpretation of provided reference materials.

Requirements

High school diploma or GED and two years’ related experience.
Have excellent oral and written communication skills
Excellent data entry skills. Ability to pay close attention to detail for typing, filing, sorting and proofing.
Must be able to be professional at all time and flexible with changing situations.
Must be able to communicate effectively orally and in writing
Upholds organizational values

Nice To Haves

Experience in distribution/fulfillment environment is preferred.
Knowledge of Microsoft Office/Outlook/ Warehouse Management System (WMS)

Responsibilities

Processing Client Orders or Receipts, Order Confirmations, Carrier Communications and Handling General Account Records.
Communicate professionally, effectively and promptly with customers by telephone or written to provide information and support regarding the day to day business or whatever the inquiry that may arise by either customer or staff.
Active participation in maintaining the data integrity of account information stored in the Company internal systems.
Responsible for providing the departmental support functions on Client as assigned.
Utilize the facility Information Systems to perform tasks related to Client account, such as, but not limited to: order entry, inventory inquiries, receipt processing
Must be able to utilize and accurately complete daily reports and worksheets as required by both Client and Management.
Ensuring accurate order entry and release of same information to staff as needed. Answer customer billing questions.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Contact customers to respond to inquiries or to notify them of their order status or any adjustments.
Assist in accurately tracking Client activities and complete daily spreadsheets.
Confer with customers by telephone, email or in person to provide information about products and services, shipping and receiving, to take orders or to obtain details of same.
Monthly billing responsibilities including close and enter charge codes for orders, receivers/work orders
Prepare documents, such as work orders, bills of lading, shipping orders, commercial invoices, master BOL’s, packing lists and barcode labels to route materials
Must be able to effectively communicate with other Associates, Supervisors, Managers and Senior Management.
Other duties as assigned