Customer Service Representative - 1st shift
About The Position
TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency (“RF”) components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards (“PCB”s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market. The Customer Service Representative is responsible for the proper entry and maintenance of all sales order transactions in accordance with approved procedures. In addition, the Customer Service Representative will act as the liaison between external field sales representatives and/or direct customers ensuring that complete communication is met at all times concerning any issues that may impact the delivery of their product. This position requires attention to detail, proven communication skills, basic data entry skills, the ability to work in a professional office setting, and the aptitude to comprehend basic technical information derived from customer supplied data.
Requirements
- Strong oral and written communication skills, must speak, read, and write English fluently
- Ability to work in a fast pace environment
- Excellent telephone and email skills; position communicates with numerous personnel, both inside and outside the company
- Must have the demeanor and temperance to work effectively in a customer service and fast-paced environment
- Must work well in a team environment
- Must have effective problem-solving skills, exceptional organizational and multi-tasking abilities.
- Must be detail-oriented and extremely accurate
- Ability to type 30 words per minute
- General knowledge of Microsoft Excel and Word
- High School Diploma or GED required
- Minimum of 3 years of experience working in a Customer Service/Inside Sales role.
Nice To Haves
- Printed circuit board knowledge is preferred
- Experience working in a Customer Service/Inside Sales role, preferably with a multi-site manufacturing or distribution field.
Responsibilities
- Forward notification of time-critical prospective data sets to the Data Receipt Technician
- Prepare and forward quote packages to the Quoting Department
- Communicate completed quote package to proper destination in prompt manner
- Flow down Customer Purchase Order requirement, contract review
- Ensure expeditious entry of all sales order transactions including, but not limited to, order changes and cancellations
- Provide sales order acknowledgment/confirmation in a timely manner
- Field customer inquiries concerning order status
- Ensure adequate communication to the customer concerning any issues that may impact the on-time delivery of their product
- Perform other department or company-related tasks at the direction of the department Supervisor
Benefits
- TTM offers a variety of health and well-being benefit programs.
- Benefit options include medical, dental, vision, 401k, flexible spending and health savings accounts, accident benefits, life insurance, disability benefits, paid vacation & holidays.
- Benefits are available on the 1st of the month following date of hire.
- For some positions, only PTO and holiday benefits are offered.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
