Customer Service Rep II - Ssc

Mohawk Industries, Inc.•Denver, CO

1d•Onsite

About The Position

Dal-Tile, a subsidiary of Mohawk Industries, is seeking an exceptional Customer Service/Warehouse Associate II to join their TEAM. This role is responsible for providing a variety of support, including servicing walk-in customers, completing sales transactions, and performing material handling duties such as receiving, loading/unloading material, pulling/assembling customer orders, and conducting inventory checks. The position may involve daily use of forklift equipment. The primary objective is to perform a variety of customer service/office administration and warehouse duties related to the operation of a Sales Service Center.

Requirements

HS diploma or equivalent experience
3+ years of customer service experience
3+ years of warehouse experience
Organization
Math
Time management
Computer skills
Detail oriented
Customer service
Safety conscious

Responsibilities

Waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments.
Addressing and resolving customer complaints (returns and order errors).
Processing payments and receipts, reconciliation of DSRs and cash box, preparation of bank deposits, balance petty cash box, prepares various performance reports, updates customer master file, and creates vendor orders.
Entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.
Producing daily sales reports.
Pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor product, maintaining displays (tools, caulk, etc.), moving, storing, and replenishing material, and conducting daily cycle counts.
Receiving and unloading inbound material, processing inbound shipments, stocking material, processing customer returns, and notifying management of damaged shipments for freight claims.
Operating forklift equipment.
Maintaining a clean and organized facility by sweeping, removing trash, cleaning, and performing general office maintenance, etc.
Maintaining a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions, and acts to Management.
Performing other related duties as required.