Customer Service Rep II - Ssc

Mohawk Industries•Elk Grove, IL

7d•Onsite

About The Position

Dal-Tile, a subsidiary of Mohawk Industries, is seeking an exceptional Customer Service Representative II to join their team. This role involves providing a variety of support, including servicing walk-in customers, answering inquiries, providing samples, and completing sales transactions. The primary objective is to ensure effective and efficient coordination between the Company and its customers with a high level of service and support. The role provides customer account management, which may include order entry, order inquiry, product information, order status, pricing, stock check, and transportation management. Responsibilities also include keying in orders, processing faxes, and preparing reports. The Customer Service Representative II interfaces with various internal teams and SSCs to address customer inquiries and order issues from entry to delivery, and participates in special projects and performs additional duties as required.

Requirements

High School Diploma or GED equivalency required
3+ years call center or customer service experience
Moderate level of computer skills in Word and Excel
Detail-oriented with the ability to multitask, manage priorities, and manage time effectively
Ability to work in a fast-paced environment
Excellent oral and written communication skills
Demonstrated ability to interact effectively with individuals at all levels in the organization
Good voice quality that is conversational and professional
Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards
Ability to demonstrate strong organizational and problem-solving skills
Ability to demonstrate strong interpersonal relationship-building skills