Customer Service Rep I (Part Time)

WebTPA • San Antonio, TX

7d

About The Position

As a Customer Service Representative, you will be responsible for handling inbound customer calls from both providers and members. You will work diligently to ensure the highest level of service is provided in a courteous manner, no matter what the question or concern.

Requirements

• 0-1 years related work experience.
• High school diploma or GED.
• Professional phone voice and etiquette.
• Demonstrated proficiency in Microsoft Word, Excel and Outlook
• Excellent verbal and written communication skills are required.

Nice To Haves

• Inbound call center experience in the health insurance industry highly preferred.

Responsibilities

• Successfully complete our training program.
• Answer inbound calls from providers and members.
• Provide resolution for questions about benefits, claims and eligibility.
• Document notes of each call to ensure all information is saved.
• Ensure adherence of Customer Service metrics: Average monthly After Call Work (AUX) time, Average monthly hold time, Average monthly staff time, Average monthly talk time, Average monthly quality.
• Handle call backs and escalations as necessary.

Benefits

• $18 per hour + Quarterly Bonuses

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED