Customer Service Rep I

GuideWell•Irving, TX

1d•Onsite

About The Position

Get To Know Us! WebTPA, a GuideWell Company, is a healthcare third-party benefit administrator with over 30+ years of experience building unique benefit solutions and managing customized health plans. What is your impact? As a Customer Service Representative, you will be responsible for handling inbound customer calls from both providers and members related to healthcare benefits. In office at 6535 SH-161 S, Irving Texas 75039 $18.00 per hour + Quarterly Bonus! Full time position Comprehensive Benefits Training Hours: Monday to Friday 8:00am to 4:30pm CST Work Hours: Monday to Friday with 8hr shift between the hours of 7:00am to 7:00pm CST

Requirements

0-1 years related work experience.
High school diploma or GED required
Professional phone voice and etiquette required
Demonstrated proficiency in Microsoft Word, Excel and Outlook
Excellent verbal and written communication skills are required.

Nice To Haves

Inbound call center experience in the health insurance industry preferred.

Responsibilities

Successfully complete a 4 week training program.
Answer inbound calls from providers and members.
Provide resolution for questions about benefits, claims and eligibility.
Document notes of each call to ensure all information is saved.
Ensure adherence of Customer Service metrics: Average monthly After Call Work (AUX) time, Average monthly hold time, Average monthly staff time, Average monthly talk time, Average monthly quality
Handle call backs and escalations as necessary.