Customer Service Rep I

Sensient • Hoffman Estates, IL

3h • Onsite

About The Position

If you enjoy building strong relationships, solving problems, and being the trusted point of contact for customers, this role offers the opportunity to make a meaningful impact every day. You will play a central role in ensuring customer needs are met with accuracy, urgency, and care while collaborating closely with internal teams. This position is primarily based onsite, where you will work directly with cross functional partners and support daily operations in a fast-paced environment.

Requirements

• Experience working in customer service or account support with a focus on building relationships
• Strong communication skills with the ability to clearly and professionally interact with customers and colleagues
• High attention to detail and strong organizational skills
• Ability to manage multiple priorities and work effectively under pressure
• Confidence in problem solving and collaborating with others to resolve complex issues
• Familiarity with customer relationship systems and standard office software
• A proactive mindset with a strong sense of ownership and accountability
• Authorized to work in the United States without the need for employment visa sponsorship

Nice To Haves

• Associate’s Degree or equivalent preferred

Responsibilities

• Review customer purchase orders to ensure all required details are complete and follow up on any missing information
• Process orders accurately and efficiently to support a smooth order to delivery experience
• Respond to customer inquiries through email and phone with timely and professional communication
• Coordinate updates and changes to orders while keeping customers and internal teams informed
• Partner with sales and internal teams to resolve issues, document concerns, and support customer satisfaction
• Maintain accurate customer data and manage account activity across internal systems
• Support reporting needs and contribute to meeting team performance goals

Benefits

• The opportunity to be a key point of contact and make a direct impact on customer experience
• A collaborative team environment that values communication and shared success
• Ongoing learning and development through hands on experience and mentorship
• Exposure to cross functional teams and business processes
• A role that offers variety and the chance to solve new challenges each day
• Support from leadership and teammates to help you grow in your career
• Comprehensive and competitive benefits program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees