Customer Service Rep I
About The Position
Responsible for providing customer service by receiving, paying and keeping accurate records of all transactions. This role involves providing various customer services such as cashing checks, receiving deposits, making withdrawals, making credit card advances, and preparing change orders for commercial customers. The position also requires balancing the cash drawer and other receipts daily, and the ATM when required. Additional duties include processing Night-Drop and Mail transactions, handling coin and currency, cross-selling bank products, and performing miscellaneous tasks like filing, answering telephones, and maintaining supplies.
Requirements
- Good communication skills (written and oral)
- Proven customer support experience
- Ability to multitask, prioritize and manage time effectively
Nice To Haves
- Minimum 1 year of experience in bank operations preferred.
Responsibilities
- Provide customer services such as cashing checks, receiving deposits, making withdrawals, making credit card advances, preparing change orders for commercial customers, etc.
- Balance cash drawer and other receipt daily, as well as ATM (Automatic Teller Machine) when required
- Process various Night-Drop and Mail transactions as needed
- Wrap and bag coin, verify currency, mix new currency and turn-in mutilated currency
- Cross-sell bank products
- Perform miscellaneous duties such as filing, answering telephones, maintaining supplies, etc.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
