Customer Service Rep I

Fenner Precision Polymers•Manheim Township, PA

5d•Onsite

About The Position

As a key member of our Customer Service team, you will be responsible for supporting sales growth through customer engagement, order management, and lead follow-up, while delivering a high-quality customer experience. This role serves as a key point of contact for customers and internal stakeholders, ensuring efficient communication, accurate order processing, and timely follow-through. This position plays a critical role in supporting revenue growth, maintaining customer relationships, and driving operational excellence within Fenner’s sales organization.

Requirements

2–5 years of experience in inside sales, customer service, or related roles
Experience in manufacturing or industrial environments preferred
Strong ability to manage multiple priorities in a fast-paced environment
Excellent communication and customer-facing skills
Proficiency in CRM systems and Microsoft Office tools
Strong attention to detail and organizational skills
Customer focus and relationship building
Communication and collaboration
Problem solving and critical thinking
Sales and business acumen
Time management and prioritization
Adaptability and continuous improvement mindset

Responsibilities

Manage inbound customer inquiries, including requests for quotes, order status, and product information
Develop and maintain strong relationships with customers to support retention and growth
Provide timely and accurate quotes, pricing, and product information
Support outside sales and sales managers with account management and follow-up
Enter and manage customer orders, ensuring accuracy and completeness
Coordinate with operations, supply chain, and customer service teams to ensure timely fulfillment
Track orders and proactively communicate updates or issues to customers
Resolve customer issues efficiently and professionally, escalating as needed
Support lead qualification and follow-up activities to drive conversion
Identify opportunities for upselling, cross-selling, and account expansion
Maintain accurate and up-to-date activity within CRM systems
Assist in pipeline tracking and reporting
Partner cross-functionally with operations, engineering, and procurement teams to support customer needs
Provide feedback on customer trends, product needs, and market insights
Support process improvements to enhance efficiency and customer experience
Contribute to sales initiatives, campaigns, and ongoing business development efforts