Customer Service Rep I - Irving, Texas
GuideWell•Irving, TX
•Onsite
About The Position
WebTPA, a GuideWell Company, is a healthcare third-party benefit administrator with over 30+ years of experience building unique benefit solutions and managing customized health plans. As a Customer Service Representative, you will be responsible for handling inbound customer calls from both providers and members. You will work diligently to ensure the highest level of service is provided in a courteous manner, no matter what the question or concern.
Requirements
- 0-1 years related work experience.
- High school diploma or GED.
- Professional phone voice and etiquette.
- Demonstrated proficiency in Microsoft Word, Excel and Outlook.
- Excellent verbal and written communication skills are required.
Nice To Haves
- Inbound call center experience in the health insurance industry preferred.
Responsibilities
- Successfully complete a 4 week training program.
- Answer inbound calls from providers and members.
- Provide resolution for questions about benefits, claims and eligibility.
- Document notes of each call to ensure all information is saved.
- Ensure adherence of Customer Service metrics: Average monthly After Call Work (AUX) time, Average monthly hold time, Average monthly staff time, Average monthly talk time, Average monthly quality.
- Handle call backs and escalations as necessary.
Benefits
- Medical, dental, vision, life and global travel health insurance
- Life insurance, Short- and long-term disability programs
- Leave programs to support personal circumstances.
- 401(k) includes employer contribution match
- Paid time off, volunteer time off, and 11 holidays
- Additional voluntary benefits options available
- Comprehensive wellness program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
