Customer Service Rep I - Inventory Finance

Huntington National Bank•Schaumburg, IL

2d•$22 - $34•Onsite

About The Position

The primary objective of the Customer Service Representative is to provide exceptional customer service by supplying accurate information, resolving issues and completing requests related to commenced contracts. In doing so, the Customer Service Representative will be a key player in encouraging repeat business with existing customers, vendors and sources. The incumbent is the first point of contact and will act as a liaison between the customer, vendor or source and all internal departments.

Requirements

Associate degree in business or related field, or additional 2+ years work experience
Minimum of 1 year finance / banking experience.
Minimum of 2 years customer service or collections experience.
Applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

Experience working with Microsoft Word/Excel software applications.
Previous equipment finance experience
Demonstrated ability to provide excellent customer service.
Excellent written and verbal communication skills.
Solid customer service skills
Ability to make sound, responsible decisions in a timely manner
Strong PC Skills
Demonstrated analytical problem solving and troubleshooting skills

Responsibilities

In a timely and professional manner, respond to a wide variety of issues/requests from customers, vendors and sources.
Focus on phone requests, effectively communicating with callers, taking ownership of problems, analyzing and researching as appropriate and delivering solutions.
Explain to customers their contractual obligations, including but not limited to, interim rent, late charges, end of term options and tax responsibility.
Within a phone queue, maintain service level goals which are determined annually, (e.g., abandon rate and response time).
Provide current accounting information and complete administrative requests, such as address changes, ACH documentation and credit references.
Accurately distribute issues handled outside of the customer service group, such as sales calls and collections calls.
Resolve problems including, but not limited to payment misapplications, charges billed in error, and incorrect customer and/or contract information.
When necessary, coordinate with Legal, Accounting and Operations for resolution of issues.
Build and maintain an understanding of many different types of programs and products.
Remain currently informed on department policies and procedures as well as exceptions to standard process.
Perform other projects and initiatives, as required, to enhance the effectiveness of the Portfolio team and contribute to continuing improvement of overall company performance.