Customer Service Rep - Front Desk Rep

TEKsystems•Aurora, CO

3d•$20 - $20•Onsite

About The Position

A growing nonprofit health insurance organization with a strong regional presence in the Mountain West is hiring Premium Billing Specialists for its team in Lone Tree, Colorado. This is a long-term, fully on-site opportunity ideal for candidates with customer service or call center experience who are looking to grow within a stable organization. Job Summary - A normal day in this role is really about being available on the phones to assist members with billing inquiries and with their payments. They will also be greeting guests at the front (very few) and might be ordering office supplies as needed. Description Responsible for providing superior customer service while independently completing Premium Billing functions, including analyzing, researching, and problem-solving. Has a general understanding of billing processes and procedures; responsible for resolving customer phone inquiries. Responsible for completing daily outbound calls as assigned. Receives inbound calls from customers, both internal and external and provides superior customer service for routine phone calls that is consistent with company values and quality standards. Resolves customer issues on the initial call or provides timely follow-up when additional research is required. Follow established criteria for response time, call handling time and availability. Demonstrate understanding of department policy by passing audits. Stays current and fully understands billing policies and procedures to provide accurate and appropriate information. Verifies if the customer meets the requirements to qualify for a reinstatement review and fills out the required documentation to start the process. Works closely with other departments to correct member accounts.

Requirements

High School Diploma or GED
Good phone voice and strong communication skills.
One year of customer service experience – healthcare experience not required.

Responsibilities

Assist members with billing inquiries and payments
Greet guests at the front desk
Order office supplies as needed
Provide superior customer service while independently completing Premium Billing functions, including analyzing, researching, and problem-solving.
Resolve customer phone inquiries.
Complete daily outbound calls as assigned.
Receive inbound calls from customers, both internal and external and provides superior customer service for routine phone calls that is consistent with company values and quality standards.
Resolve customer issues on the initial call or provides timely follow-up when additional research is required.
Follow established criteria for response time, call handling time and availability.
Demonstrate understanding of department policy by passing audits.
Stay current and fully understands billing policies and procedures to provide accurate and appropriate information.
Verify if the customer meets the requirements to qualify for a reinstatement review and fills out the required documentation to start the process.
Work closely with other departments to correct member accounts.