Customer Service Rep / Front Desk Attendant

Crossway • Wheaton, IL

10h • Onsite

About The Position

This role involves welcoming visitors, managing inquiries, maintaining the reception area, ensuring continuity among work teams, resolving customer issues, and assisting customers in the bookshop. The position also includes handling mail, orders, and invoices, and performing other assigned duties.

Requirements

• People oriented with excellent communication skills
• Customer service experience
• Computer skills
• Organized, self-motivated, and good time management skills
• Commitment to the Crossway publishing ministry and vision
• A love for God’s Word and His church.
• Committed to an evangelical, historic Reformation understanding of the Bible, the gospel, and Christian doctrine.
• A genuine faith in Jesus Christ as one’s Lord and Savior, and active participation in a local church.
• Pleasing personal demeanor with a willing, servant’s heart.
• Creative, energetic, organized, timely, excellence in execution.

Responsibilities

• Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
• Directs visitors by maintaining employee and department directories; giving instructions.
• Maintains safe and clean reception area by complying with procedures, rules, and regulations.
• Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
• Maintains relationships with customers by resolving issues via e-mail, phone, or fax.
• Maintains our bookshop by checking stock and appearance daily and assisting walk-in customers.
• Contributes to the team by handling incoming mail, orders, and invoices.
• Perform related and/or special work as assigned.

Benefits

• Comprehensive medical, dental, and vision plans for full time employees after 30 days of employment with employer contribution to costs
• Three medical plan options available with monthly premium costs for a family from $125-$300
• Life, long term, and short term disability insurance for full time employees paid by company
• Additional voluntary life insurance offerings paid by employee
• Paid vacation and illness days for full time employees (part time employees PTO accrual based on hours worked.)
• 11 paid holiday for full time employees (part time employees holiday pay dependent on schedule)
• Participation in retirement plan including 25% company match of up to $1,500 for full time and part time employees (temporary employees not eligible.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees