Customer Service Rep/ Facility Operations Worker

HEARTLAND CO-OP•Washburn, IA

8d•Onsite

About The Position

Provides front-line customer support and administrative assistance for location operations while assisting with routine facility maintenance, grain handling, and warehouse operations. Primary responsibilities involve processing customer transactions, maintaining product and inventory records, running scales, and delivering responsive customer service, balanced with supporting grain storage, equipment maintenance, and overall location upkeep.

Requirements

Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Knowledge of grain and inventory software.
Must maintain a valid driver’s license and commercial insurability at all times
May be required to maintain a valid CDL and commercial insurability by location manager.
May be required to maintain a current weighing license and grain grading certificate.
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Responsibilities

Provides customer service in a timely manner via several means which include email, face to face interaction, telephone and live chat.
Bill products, receive payments, run scale, and track inventory.
Assist in resolving customer concerns, complaints and issues.
Assist location manager with maintaining grain, petroleum, feed and/or agronomy records.
Accept and record prepayment and bookings for products.
Price and process payment for commodities delivered by customers
Removes cash and reconciles amount of cash in register at end of day and prepares deposit.
Develops and maintains vast knowledge of the products and services being offered.
Exhibits self-motivation and the ability to multitask and pay close attention to small details.
Contributes to team effort by accomplishing related results as needed.
Must maintain a valid driver’s license and commercial insurability at all times
Assist with unloading, cleaning, storing, moving, and loading grain for shipment, ensuring grain quality is maintained during storage.
Maintain warehouse, location grounds, and facility equipment to acceptable company standards.
Assist in monitoring temperature cables, walking flats, tracking fan usage, monitoring bunker storage, and checking grain dryer output.
Maintain inventory, maintenance, and housekeeping records in location logbooks.
Clean and inspect bins and assist with general facility operations during slow times or as assigned by management.
Other duties as assigned by management.