Customer Service Rep/Expediter (06204)

Domino's • Lakewood, CO

10d • Onsite

About The Position

We're looking for a friendly and efficient Customer Service Rep/Expediter to join our team at our Lakewood location. In this role, you'll be the vital link between our customers and our products, ensuring smooth order processing and exceptional customer satisfaction.

Requirements

• 1-2 years of customer service experience preferred
• Experience in order processing or expediting is a plus
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Proficiency in customer service software and order tracking systems
• Ability to multitask and manage time effectively in a fast-paced environment
• Patient and empathetic approach to customer interactions
• Basic computer skills
• Customer service certification is a plus
• Willingness to learn and work as a team.

Responsibilities

• Respond to customer inquiries via phone, email, and chat, providing accurate and helpful information
• Process customer orders efficiently, ensuring all details are correctly entered into our system
• Expedite orders as needed, coordinating with our logistics team to meet customer expectations
• Track and update order status, proactively communicating with customers about any changes or delays
• Resolve customer complaints and issues in a timely and empathetic manner
• Maintain detailed records of customer interactions and transactions
• Collaborate with others to ensure customer needs are met
• Identify and escalate complex issues to appropriate team members when necessary
• Stay updated on product information, promotions, and company policies to provide accurate information to customers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed