Customer Service Rep/Expediter (06207)

Domino's Franchise • Wheat Ridge, CO

1d • Onsite

About The Position

Join our dynamic team at Domino's Pizza in Wheat Ridge, United States, as a Customer Service Rep/Expediter! We're seeking enthusiastic individuals to help us deliver exceptional customer experiences and maintain our reputation as a leader in the pizza delivery industry. Our market share continues to grow, and we are looking for additional help. We offer schedules that may work with you, not against you. Even if you just need a second job for some extra cash, Domino's is the perfect place for you. We are searching for qualified customer service reps with personality and a desire to please. Sales continue to grow and we live to beat the rush, so come join our family today!! Our commitment to provide excellent customer service and food is nothing without our awesome team members that are always diligent in their work and part of a team environment. What we preach, we practice, and it all starts with you.

Requirements

• Must be at least 16 years of age or older
• Excellent verbal and written communication skills
• Strong customer service orientation with a friendly, professional demeanor
• Basic math skills and ability to handle cash transactions accurately
• Proficiency in using computer systems, including keyboard and touch screen interfaces
• Ability to work in varying temperatures and conditions (36°F to 90°F+)
• Physical stamina to stand for extended periods and lift up to 25 lbs
• Sharp attention to detail and strong organizational skills
• Flexibility to work in a fast-paced, dynamic environment
• Team player attitude with a willingness to support colleagues
• Multitasking abilities and sound decision-making skills
• Standing: Most tasks are performed from a standing position.
• Walking: For short distances for short durations. Surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".
• Lifting: Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72" high.
• Carrying: Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
• Pushing: To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24"- 30" and requires a force of up to 7.5 pounds to push. Trays may also be pulled
• Climbing: Team members must infrequently navigate stairs or climb a ladder to wash walls, perform basic maintenance.
• Stooping/Bending: Forward bending at the waist is necessary at the pizza assembly station. Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients.
• Crouching/Squatting: Performed occasionally to stock shelves and to clean low areas.
• Reaching: Reaching is performed continuously; up, down and forward. Workers reach above 72"occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
• Hand Tasks: Eye-hand coordination is essential. Use of hands is continuous during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.

Nice To Haves

• Customer service experience preferred
• Basic food handling knowledge preferred

Responsibilities

• Greet customers warmly and process orders accurately via phone, in-person, and online platforms
• Expedite carryout and delivery orders efficiently to ensure timely service
• Operate various equipment and maintain a clean, organized work environment
• Stock ingredients and supplies in appropriate storage areas
• Assist in food preparation
• Handle cash transactions and make correct change
• Collaborate with team members to ensure smooth operations during peak hours
• Adhere to food safety and quality control standards
• Adapt to changing priorities and handle multiple tasks simultaneously

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed